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WGU Managing Human Capital C202 Sample Questions:

1. A manager and an employee go on a lunch break together. The manager tells the employee about another coworker that received discipline. The manager discloses to the employee that the coworker was reprimanded for poor performance.
Which part of this scenario involves an ethical dilemma?

A) The manager disclosing the discipline of the coworker to the employee
B) The employee listening to what the manager shared
C) The employee going on a lunch break with the manager
D) The manager having an unofficial one-on-one conversation with the employee

2. Employee A and Employee B are unable to reach an agreement on how to approach a project. Their manager instructs them to sit down and quickly reach a solution that will make both employees partially happy.
Which type of conflict management strategy has the manager instructed these employees to use?

A) Competing
B) Compromising
C) Accommodating
D) Avoiding

3. A recruiter requests that an applicant complete a document that requests information about the applicant s medical conditions and the medical conditions of their family members.
Which law did this recruiter violate?

A) Civil Rights Act of 1991
B) Genetic Information Nondiscrimination Act of 2008
C) Family and Medical Leave Act of 1993
D) Americans with Disabilities Act of 1990

4. What is an example of a situational interview question?

A) "What have you done to successfully turn a difficult customer into a satisfied and loyal customer?"
B) "How would you handle a scenario in which you are asked to do something that goes against company policy?"
C) "How have you handled a situation in which you and a coworker could not cooperate and had to get management involved?"
D) "Which type of leadership style do you prefer from your direct manager, and why do you prefer this style?"

5. What can encourage desired behaviors from employees when implementing organizational action plans by providing key details on how well the employees are fulfilling their job duties?

A) Job analyses
B) Internal financial sheets
C) Job statements
D) Performance metrics

Solutions: