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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What defines acceptable standards of behavior that are shared by group members?
Select one.

A) Group roles
B) Group norms
C) Group status
D) Group conformity

2. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the structural variables
B) Altering the human variable
C) Authoritative command
D) Problem solving

3. To promote self-managed work teams, an organization devised an "initiative-taking training program" for its employees.
Which part of a self-managed team is being promoted in the given scenario?

A) Employee-driven decision making
B) Competitive work environments
C) Risk-taking
D) Self-awareness

4. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A) Selective perception
B) Employee disengagement
C) Social loafing
D) Independent effort

5. Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer

A) With proactive behaviors
B) With high performance pressures
C) With defensive behaviors
D) With organizational investment

Solutions: