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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which option defines organizational culture?
Select one.

A) Individuals with feelings that are clearly distinguished from the culture of the organization
B) Perceptions that are characterized in words or feelings but not understood or accepted by the organization
C) A system of shared meanings held by members that distinguishes the organization from other organizations
D) A biological entity that shows clear relationships to an organization or group of organizations

2. What is a strength of group decision making?
Choose 1 answer

A) Conformity pressures in groups
B) Increased diversity of views
C) Power of groupthink
D) Reduced time for making decisions

3. Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A) Age of key employees, selection process, and actions of top management
B) Age of key employees, socialization methods, and selection process
C) Socialization methods, selection process, and actions of top management
D) Socialization methods, age of key employees, and actions of top management

4. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the structural variables
B) Altering the human variable
C) Authoritative command
D) Problem solving

5. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

A) Team activities
B) Team members' attitudes
C) Team cooperativeness
D) Team results being tied to important goals

Solutions: