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最新的 EXIN ITIL EX0-001 免費考試真題:

1. Which statement BEST represents the guidance on incident logging?

A) Incidents must only be logged if a resolution is not immediately available
B) Only incidents reported to the service desk can be logged
C) The service desk decide which incidents to log
D) All incidents must be fully logged

2. Which one of the following includes four stages called Plan, Do, Check and Act?

A) The service lifecycle
B) The seven-step improvement process
C) The Deming Cycle
D) The continual service improvement approach

3. Which of the following statements is CORRECT?

A) Process owners and service owners are not required within the same organization
B) Service owners are more important to service management than process owners
C) Service owners are as important to service management as process owners
D) Process owners are more important to service management than service owners

4. Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

A) Continual Service Improvement
B) Service Design
C) Service Transition
D) Service Operation

5. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

問題與答案：