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最新的 HP Sales Certified HP2-H65 免費考試真題:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) HP Services makes it so you do not have to worry about access to spare parts.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) Replacement of HP products costs less if customers only use HP devices.

3. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to repair the device onsite on the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.

4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They help minimize the impact of downtime on the business.
B) They cover repairs due to spills, drops, or electrical surges.
C) They automatically come with the Image and Application service.
D) They can be enhanced by adding remote support for minimal additional cost.
E) They enable IT resources to focus more on the value-added business tasks.

問題與答案：