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最新的 HP Sales Certified HP2-H65 免費考試真題:

1. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Discover and Design
B) Dispose and Refresh
C) Deploy
D) Maintain

2. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
B) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
C) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
D) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

3. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP Services can be purchased at extremely discounted prices.
C) HP Services can immediately and seamlessly replace your help desk.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They limit unexpected costs.
C) They enable customers to concentrate on core business activities.
D) They cover in-warranty devices from non-HP brands.
E) They provide free delivery.

問題與答案：