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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
A) an IP Office Monitor trace with AVRIP options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) an IP Office Monitor trace with Real Time Audio trace options enabled
D) a current Network Assessment
E) a packet sniffing trace
2. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
A) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
D) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
3. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?
A) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
B) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
C) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
4. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) SSH session to the IP Office address
B) System Status Application
C) Telnet session to the IP Office
D) Web session to the IP Office address
E) Call Status Application
5. Which two need to be programmed to accomplish this? (Choose two.)
A) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B) Create the Account Code in Manager.
C) Add the client CLI information to the Incoming Call Route.
D) Enable Forced Account Code on the ARS Dial out Short Code.
E) Add the CLI information to the Account Code.
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: B,E |
