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Only need to practice for 20 to 30 hours

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with AVRIP options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) an IP Office Monitor trace with Real Time Audio trace options enabled
D) a current Network Assessment
E) a packet sniffing trace

2. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

3. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B) Yes, but a supervisor has to install the CCV software.
C) Yes, provide the correct settings in Supervisor Views.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) No, this feature only works using the Compact Contact Center.

4. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Forward Hunt Group Calls
B) Incoming Call Route Fallback Destination
C) Time Profile
D) Time of Day Forwarding

5. What is happening when an IP412 control unit system status light is solid red?

A) The IP Office Professional license is not installed or is not valid.
B) The .bin files are not loaded in the control unit.
C) The Voice Compression Module is not installed.
D) The Local Area Network is not connected.

Solutions: