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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) force Account Code must be checked on the user's Supervisor tab.

2. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Test and document the results of the implemented solution.
B) Research possible causes and implement a solution
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Replace hardware outside warranty.
E) Duplicate the issue and obtain traces.

3. Which IP office application can be installed on the same server as CCR?

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Voicemail Pro up to 20 voicemail ports
C) one-X Portal
D) IP Office Administration Suite

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) All of the CCR licenses are being used.
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is checked on the user's telephony tab.
E) The CCR Agent is not logged into the telephone.

5. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) time server
B) net time
C) get time
D) time

Solutions: