Only need to practice for 20 to 30 hours

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Administrative Report
B) Agent Report
C) Job Report
D) Agent Monthly Report

2. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
D) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.

3. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the label section
B) the expression section
C) the fields section
D) the dimension section

4. What should the crontab of a secondary dialer have?

A) pds_maintenance and db_rnaintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance and mts_maintenance
D) pds_maintenance

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system configuration files
B) system and calling lists
C) database
D) data/stat files

Solutions: