Only need to practice for 20 to 30 hours

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The logger is not running.
B) The data pump is not running.
C) The dccserver is not running.
D) The HDSC system is not running.
E) The service monitor is not running.

2. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) netstat
B) vmstat
C) sadc
D) getvar

3. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Enhanced Network Bus Controller (ENBC)
B) Avaya Communication Manager (CM) 3.1 or later
C) Avaya Application Enablement Services (AES) 3.1 or later
D) TN-744-based Call Classifier Cards version "e" or later

4. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master, cfg
B) H specified ports configuredindgswitch.cfg
C) N specified ports configured in dgswitch.cfg
D) PORTSinmaster, cfg
E) OPERATORS in master, cfg

5. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
D) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.

Solutions: