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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Protector
B) IBM FileNet
C) IBM Lotus Quickr
D) IBM Lotus Symphony

2. What is the best route for 'gaining social trust'?

A) Ask your employees to blog about your company in any of the blogs they participate in.
B) Ask your supplier network to blog about their relationship with you.
C) Identify and develop relationships with tippers in your industry.
D) Strive for the highest number of hits on your Web site.

3. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Journals
C) Forums
D) Blogs

4. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Fileshare
B) HTML
C) Attachments
D) Connectors

5. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) ensure that strategies are pushed down into the organization
B) be transparent with two-way dialog
C) limit access to social media site by employees and partners
D) do not respond to negative statements in social media sites

Solutions: