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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Journals
C) Forums
D) Blogs

2. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Social Business strategy is not affected by internal requirements.
C) Only IT should control the requirements and specifications for Social Business.
D) Selling software and services should be your prime concern, not what the customer needs

3. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Re-engineer corporate structures
B) Smarter business decisions
C) Store more data
D) Deliver new systems

4. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Online Forms
B) Telemarketing surveys
C) Social Analytics
D) eCommerce checkout carts

5. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Profiles
B) Forums
C) Information center
D) Ideation blogs

Solutions: