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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Fileshare
B) HTML
C) Attachments
D) Connectors

2. What is the second step in Social Business AGENDA?

A) Growth markets
B) Globalization
C) Give competitive pricing
D) Gain social trust

3. What affects the value and strategy of Social Business for your customer?

A) Only Internet-based companies get value from Social Business.
B) The value is determined by how much they buy.
C) The value of Social Business is the same for every customer.
D) Depends on their industry, where they are in that industry, what their key differentiators are.

4. What are the five IT areas that are listed as transformational technologies in IT?

A) Fortran, COBOL, Basic, C++, Java
B) Hardware, Database, Software, Web 2.0, XML
C) Mainframe, Departmental, PCs, Internet, Social
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

5. How do you measure the value of a Social Business implementation for a customer?

A) By measuring key outcome-based goals that track return on investment for key strategies
B) By the size of the purchase order they sign
C) By how many "likes" they get on their Facebook page
D) By how satisfied the employees are

Solutions: