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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
C) Deep dive into the technologies
D) Prepare a lengthy slide deck and read each word on every page

2. The IBM set of Social Software products provides solutions that are:

A) accessible via desktop, mobile and tablet devices
B) All of the above.
C) open standards based and easily integrated into Microsoft and other vendor software stacks
D) accessible via cloud or on premises deployments

3. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B) We offer only cloud-based solutions
C) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
D) We offer Facebook log-in credentials

4. What is Web 2.0 all about?

A) Web 2.0 is no longer relevant and should not be discussed.
B) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
C) Web 2.0 is about connecting computers and making technology more efficient for computers.
D) Web 2.0 is about connecting people and making technology efficient for people.

5. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming simpler and focused.
B) The pace of adoption of new technologies is slowing down.
C) The world is becoming less instrumented and interconnected.
D) The world is becoming more instrumented, interconnected, and intelligent.

Solutions: