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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Surveys
C) Social Analytics
D) Social Newsletters

2. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Communities
B) Wikis
C) Forums
D) Blogs

3. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Docs
B) Folders
C) Forms
D) Files

4. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Broad support of industry leading vendors
B) The ability to see the sender of an e-mail is online right from your inbox and chat right away
C) Rich-text support in chat
D) Standards-based APIs

5. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Manufacturing and Supply Chain Management
C) Security
D) Operations and Human Resources

Solutions: