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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) Only Internet-based companies get value from Social Business.
B) The value is determined by how much they buy.
C) The value of Social Business is the same for every customer.
D) Depends on their industry, where they are in that industry, what their key differentiators are.

2. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Communities
B) Wikis
C) Forums
D) Blogs

3. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Social Media plug-in
B) Media-Share plug-in
C) Status Updates plug-in
D) Notes Integrator plug-in

4. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Social Business strategy is not affected by internal requirements.
C) Only IT should control the requirements and specifications for Social Business.
D) Selling software and services should be your prime concern, not what the customer needs

5. IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?

A) Media Content Services
B) Social Content Management
C) Content Repository
D) File Management Integration

Solutions: