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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

A) Insert the Warranties control into a tab in the Contact workspace.
B) Insert a report control and assign a Warranties report into a tab in the Contact workspace
C) Insert the Warranties fields into the Contact workspace.
D) Use the Warranties workspace and add the Contact control.

2. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) CO$
B) CF$
C) RN$
D) C$
E) $C

3. Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A) Create a schedule record for the report.
B) Create and add the distribution list to the schedule.
C) Create a dashboard for the report.
D) Set the up staff accounts for the executive team.
E) Upgrade the permissions for the report to include the executive team.
F) Send a notification to the execution team that the report is available.

4. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
B) Keep the default Configuration items in the Configuration pane and let the profile handle this.
C) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
D) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.

5. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A) The custom object has a relationship with the parent.
B) The custom object has workspace permissions.
C) The custom object was deployed.
D) The profile has custom object permissions.
E) The custom object has an associated workspace.

Solutions: