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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Identify the three options available on the deployment screen in customer portal.

A) Rollback
B) Production
C) Promote
D) Stage
E) Develop

2. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\development\widgets\custom\{widget name}\
B) \euf\assets\themes\{theme name}\widgetCss
C) \euf\rightnow\widgets\standard\{Widget name}\
D) \euf\assets\css\{widget name}\

3. Which three expressions use proper syntax?

A) Avg(incidents.c&times_opened)
B) If (incidents.assgn_acct_id IS NULL, 'Not Assigned', 0)
C) Date_diff(incidents.closed, incidents.created)
D) If(incidents.assign_group_id = 100460, 'With Support', 'Not with Suport')
E) Sum(if(incidents.status_id < > 2, 1, 0))

4. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.

A) Set Pull Policy to Manual
B) Set Pull Policy to Strict priority
C) Set Pull Quantity to 5
D) Set Inbox Limit to 2
E) Set Pull Policy to First Due
F) Set Pull Quantity to 2
G) Set Inbox Limit to 5

5. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtering of product and category menus on incident workspaces
B) It allows filtered product and category lists when creating answers
C) It allows filtering of product and category menus on customer portal pages
D) It simplifies reporting on answers and incidents products and categories

Solutions: