Only need to practice for 20 to 30 hours
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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Service is paid as an up-front cost at the time of the purchase?
A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services
2. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
A) The entire cost pre-paid
B) A warranty purchased at the time of the product purchase
C) Multiple products, at various service levels, all under one agreement
D) One service level with risk mitigation
3. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Downtime during international business travel
B) Reducing the percentage of devices lost in transit
C) Ensuring a recovery time of 134 minutes
D) Saving up to 44% of the time to configure devices
E) Confidential data exposure due to equipment theft
F) Business downtime due to equipment failure
4. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services
5. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?
A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) Prices can be found in HP Care Pack Central.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B,E,F | Question # 4 Answer: D | Question # 5 Answer: B |