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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Increased staff productivity
B) Removal of unplanned repair costs
C) Efficient support of mobile users
D) Reduced theft of computers and printers
E) Secure protection of sensitive data
F) Support for users with efficient escalation process

2. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

3. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Accidental damage protection
C) Offsite repair, pick and return change
D) Onsite repair

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers have security for lost laptops and desktops due to a mobile workforce.
B) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
C) A customer's IT staff can be trained by HP to quickly repair printer faults.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

Solutions: