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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) The entire cost pre-paid
B) A warranty purchased at the time of the product purchase
C) Multiple products, at various service levels, all under one agreement
D) One service level with risk mitigation

2. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Cost savings
B) Trusted vendor
C) Simplification
D) Security
E) Protection

3. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) PC Tracking and Recovery
B) Offsite Repairs
C) Printer and Accessory Installation
D) Asset Tagging

4. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) No manufacturer can support HP devices better than HP.

5. Which services can be offered for both printer and PC equipment? (Select two.)

A) PC Tracking and Recovery
B) Printer Installation
C) Maintenance Kit
D) Onsite Repair
E) Asset Tagging
F) Defective Media Retention

Solutions: