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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. When do HP Post Warranty Care Pack Services need to be registered?
A) within 90 days after the purchase of the hardware
B) within 10 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after purchasing the care pack
2. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services
3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
A) HP Contractual Services
B) HP Maintenance Kit replacement
C) HP Refresh Services
D) HP Post Warranty Care Pack
E) HP Defective Media Retention
4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A) HP Standard Contractual Services
B) HP Deployment Services
C) HP Custom Contractual Services
D) HP Care Pack Services
5. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
A) The date of the HP Care Pack Services purchase
B) One day after the HP base warranty expires
C) The HP Care Pack Services registration date
D) The date of the hardware purchase
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,E | Question # 4 Answer: D | Question # 5 Answer: D |
