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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Maintenance Kit replacement for printers
B) Travel Services
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection

2. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services

3. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Increased staff productivity
B) Removal of unplanned repair costs
C) Efficient support of mobile users
D) Reduced theft of computers and printers
E) Secure protection of sensitive data
F) Support for users with efficient escalation process

4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) HP Channel Services Network
C) Aftermarket Channel Facilitation Program
D) Services360 Pro

5. Which service is part of data and hardware protection?

A) Maintenance kit
B) Printer installation
C) Defective media retention
D) Onsite repair

Solutions: