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HP Selling HP EMEA cMPS Sample Questions:

1. Which option best describes the payment options of a Channel Managed Print Services contract?

A) Whatever the partner defines within the cMPS terms and conditions
B) Always "all-in" click
C) Always "base plus click"
D) Always "level pay"

2. What is an HP Care Pack?

A) A mandatory service package for all MFP-based HP products
B) A fixed product warranty extension covering only return-to-base repairs
C) A box that takes care of the printers when connected to the network
D) A range of break-fix services for HP commercial printers and multifunctional-based
products

3. What happens to a partner that leaves the cMPS Partner program?

A) They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
B) They have all existing contracts in the program managed by HP directly.
C) They will become HP partner Managed Print Service Partner (HPpMPS)
D) The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.

4. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

A) Use power-conditioning devices to ensure constant voltage
B) Place the device in a cool dry area
C) Use only original HP supplies
D) Use only 1500-grit paper as cleaning pages.

5. When should HP Care Pack Services be used within a cMPS contract?

A) Decided by thepartnerand it is an option as part of the cMPS program
B) Always, when supporting HP commercial MFP
C) Mandatory for all HP devices supported under the cMPS program
D) Only when service level responses of less than 4 hours are required

Solutions: