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HP Selling HP Business Service Management Solutions Sample Questions:

1. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Identifying the customers' pain points and their associated compelling events or manifestations.
C) Identifying competitors who are engaging with the customers.
D) Highlighting the customers' ITIL Service Management issues.

2. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?

A) director of performance testing
B) director of applications monitoring
C) director of operations
D) director of mobile applications

3. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A) storage space optimization
B) network fault detection and triage
C) data usage and backup
D) availability monitoring
E) application quality assurance
F) performance monitoring

4. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) LOB manager for application support
B) HVP of applications
C) database administrator
D) security analyst
E) QA test director
F) Windows administration manager

5. Which Infrastructure Management tool uses topology and metrics information to help provide capacity management of virtualized infrastructures?

A) Site Scope
B) Network Automation
C) Virtual Performance Viewer
D) Service Health Reporter

Solutions: