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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which design elements are always considered when HP designs a new cartridge? (Select two.)

A) Highest page yield
B) Ease of use
C) Lowest cost per page
D) High availability
E) Manageability
F) HP warranty

2. According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?

A) Up to 90%
B) Up to 70%
C) Up to 60%
D) Up to 20%

3. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

A) A higher fill value black and standard color cartridge
B) A two-pack XL black cartridge
C) Two standard black cartridges and one value color cartridge
D) A standard fill black and color cartridge

4. How can you ensure the lowest cost per page for office users?

A) By making the customer print fewer copies
B) By looking up the best price on the HP cartridge management tool
C) By buying the lowest price printer
D) By choosing the correct printer for the user's needs

5. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A) 33% ink and 12% toner
B) 12% ink and 11% toner
C) 92% ink and 91% toner
D) 59% ink and 59% toner

Solutions: