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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What are three typical target customer groups for supplies?

A) Small-sized customers, medium-sized customers, and large-sized customers
B) Loyal - original supplies customers, switcher customers, and lost customers
C) Ink customers, laser customers, and media customers
D) Home-user customers, public customers, and enterprise customers

2. What are the components of Laser cartridges? (Select three.)

A) Imaging drum
B) Cleaning blade
C) Charging roller
D) Fuser
E) Pick-up roller
F) Laser diode

3. Which statement best describes the warranty on HP laser supplies?

A) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
B) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
C) HP offers 6 months of warranty for all HP laser supplies.
D) No warranty is applicable to HP laser supplies.

4. Which design elements are always considered when HP designs a new cartridge? (Select two.)

A) Highest page yield
B) Ease of use
C) Lowest cost per page
D) High availability
E) Manageability
F) HP warranty

5. What is the hardest working part of an HP Inkjet printer?

A) Media
B) Print head
C) Ink
D) Paper output tray

Solutions: