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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"

A) Maintenance Kit replacement for printers
B) Travel Services
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has established security policies and procedures.
B) A customer needs to be able to add or remove devices from the same service engagement.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer has a high volume of sensitive data to protect.
E) A customer requires project management to deploy personal systems.
F) A customer is concerned about potential security breaches by irresponsible employees.

3. Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?"

A) Tracking and Recovery Services
B) Installation
C) Asset Tagging
D) Defective Media Retention

4. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) PC Tracking and Recovery
B) Offsite Repairs
C) Printer and Accessory Installation
D) Asset Tagging

5. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 58%
B) 32%
C) 92%
D) 18%

Solutions: