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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP Care Pack Service response is sold most often?

A) Next-business-day, onsite
B) Onsite services
C) Defective media retention
D) Offsite services

2. Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Onsite Repair
C) HP Care Pack Services
D) HP Defective Media Retention

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

4. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Travel HP Care Pack Service
B) Asset Tagging HP Care Pack Service
C) PC Tracking and Recovery HP Care Pack Service
D) Offsite HP Care Pack Service
E) Onsite HP Care Pack Service

5. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)

A) HP Contractual Services
B) HP Maintenance Kit replacement
C) HP Refresh Services
D) HP Post Warranty Care Pack
E) HP Defective Media Retention

Solutions: