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HP Selling HP EMEA pMPS Sample Questions:
1. In an HP only fleet, remote monitoring is essential for which billing options? (Select two.)
A) level pay
B) cost per page
C) monthly invoice
D) annual invoice
E) base + click
2. What are HP Care Pack services?
A) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
3. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
B) It is a website for maintaining the remote monitoring software.
C) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
D) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
E) It is a website explaining the services available with HP pMPS.
4. What is one of the main functions of HP Remote Monitoring?
A) to manage and restrict color usage within the customer's environment
B) to capture error messages on devices and supplies
C) to report the supplies usage and page counts on HP fleets within a pMPS contract
D) to produce reports on user statistics for a customer's entire printer fleet
5. Which trend presents a growing security challenge for IT staff?
A) Larger percentages of users installing their own anti-virus software
B) Large numbers of people upgrading to the latest Windows operating system
C) More people printing to fewer printing devices
D) Bring Your Own Device (BYOD) to work scenarios
Solutions:
Question # 1 Answer: A,E | Question # 2 Answer: A | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: D |