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HP Selling HP Supplies 2020 Sample Questions:

1. What can you do to verify that printing supplies are not counterfeit?

A) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
B) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

2. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
B) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
C) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
D) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.

3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
D) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.

4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A) Anti-Counterfeiting and Fraud (ACF)
B) Product Security Response Team (PSRT)
C) Compliance and Risk Management (CoRM)
D) Customer Delivery Inspection (COI)

Solutions: