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HP Selling HP Supplies 2020 Sample Questions:

1. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?

A) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
B) The toner uses a smaller ink particle for longer printhead life.
C) The toner produces high-quality prints even in extreme temperature and humidity conditions.
D) The toner's print gauge capabilities send alerts when the toner is low.

2. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Using non-HP cartridges can shorten the life of the printer.
B) Using non-HP cartridges generates excess heat that can damage printer parts.
C) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
D) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
E) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.

3. What can you do to verify that printing supplies are not counterfeit?

A) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
B) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

4. What should you focus on when proposing the best HP printing supplies solution for your customers?

A) quality, sustainability, indoor air quality, and security
B) speed, color brilliance, and duplexing capabilities
C) cost, downtime, and total cost of ownership
D) technology, science, and industry leadership

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A,C

Question # 3 Answer: C

Question # 4 Answer: A