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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
A) They automatically come with the Image and Application service.
B) They cover repairs due to spills, drops, or electrical surges.
C) They can be enhanced by adding remote support for minimal additional cost.
D) They help minimize the impact of downtime on the business.
E) They enable IT resources to focus more on the value-added business tasks.
2. What are the six stages of the HP Services lifecycle?
A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
3. A customer states that the standard base warranty is sufficient. How should you respond?
A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
4. In which customer situation would you propose a services contract?
A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer wants to pay upfront for both hardware and services.
D) The customer uses only HP products.
Solutions:
Question # 1 Answer: A,C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A |