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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP Services can immediately and seamlessly replace your help desk.
C) HP Services give you predictability and greater control of the Total Cost of Ownership.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

2. Which statement is true about customer challenges relating to productivity?

A) People who work remotely are half as productive as people who work in an office.
B) Business leaders define productivity as their IT department's number one priority.
C) IT spends most of its time reacting to data breaches.
D) 90% of business leaders define distractions as IT's #1 challenge.

3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) How do you make changes to BIOS settings for the new PCs that arrive at your site?
D) How do your employees currently migrate their data?
E) Do you have employees who travel frequently?

4. What are the six stages of the HP Services lifecycle?

A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh

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