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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

2. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to build new PC images per customer specifications
B) the ability to modify, validate, and test customer-supplied images
C) the ability to include the customer logo during the booting process
D) the ability to load old BIOS versions on new devices
E) the ability to protect PCs with physical anti-theft tagging

3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Maintain
B) Deploy
C) Discover and Design
D) Dispose and Refresh

4. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Adjustable
C) Standard
D) Durational
E) Custom

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A,B

Question # 3 Answer: B

Question # 4 Answer: A,D